Return Policy

  • You can return products within 72 hours from delivery date (except fresh products
  • Simply Keep the items unused, unpacked, unsealed and intact

That’s basically it, the rest is just further details


Our valets will have the same smile on their faces

upon return as they had upon delivery.

Because what matters to us

the smile on your face

Return of (Buy 1 Get 1 Free) offers:

In case of return of (Buy 1 Get 1 Free) offers the full number of items included in the offer will be accepted for return

Return of Fresh & Perishable products:

In case fresh & perishable items were defective, spoiled, bruised or molded at the time of delivery.

Please inform Martoo Customer service within 24 hours from the time of delivery.

Return request will be investigated by Martoo Quality team and the return will be processed with an apology.


Refund Policy

Your money is safe with Martoo

Credit card payments refund

The returned items value will be credited back to the same Card used for the payment within --- days from return.

Note: The time spent for credit card refunds may vary depending on the issuing bank of the credit card .


cash on delivery payments refund

The returned items value will be credited back to your account in the form of (Martoo Account Credit)

Martoo Wallet Credit will be used as a payment method upon placing a new order.