Return & Refund Policy

We aspire to meet your expectations. If you would like to return an item, we will be happy to exchange a product or give you store credit. We also offer returns in exchange for Martoo Points.

To return a product, please contact us via email at: care@martoo.com or phone or Whatsapp: +971504496718

Refund Policy

Online Payment:

Refunds will be processed within 24 hours and credited to the customer account within 3-5 business days, depending on the issuing bank.

Cash on Delivery:

Refunds will be credited to the customer’s account as Martoo Points and can be used on the following order.

Martoo Points:

Refunds will be credited to the customer’s account as Martoo Points and can be used on the following order.