• General
  • Delivery

General

How can I order at martoo?

You can order easily through our website. Add your favorite products, once your selected products are in the art, you can log in to our website and place your order. The details of your order will be sent to your email automatically.

Why should I buy groceries online?

Buying online has made our lives much more accessible. Grocery is a necessity to everyone, online grocery shopping saves a lot of time rather than going to a market. You can easily get all your favorite items to your doorstep.

What payment methods can I use?

Martoo offers standard financial payment methods which are known worldwide. We offer VISA, Mastercard, or cash.

How can I earn Martoo Points?

You can earn Martoo Points when buying any product from Martoo.com, each product has a specific amount of points. The more you buy, the more Martoo Points you will earn.

Do Martoo Points save money?

Yes, Martoo Points can be used as a form of payment on your next order. If you do not have enough Martoo Points, you can use another payment method.

Can I receive free Martoo Points?

Yes, when you refer Martoo.com to your friends and they make their first purchase, you will receive 100 Martoo Points.

What should I do if my payment is not accepted?

If your payment is not accepted, check your card expiry date or try using a different card.

How can I sign up at Martoo?

Go to the register page and sign up. Fill the form with needed information and click register.

What are the terms and conditions?

You can see the terms and conditions here.

How can I cancel my order?

Get in touch with us through WhatsApp or call us on +971564046703.

How to contact customer service?

You can get in touch with us via our email or WhatsApp which is provided in our contact us page here.

Delivery

Where do you deliver?

We are currently delivering to all the Emirates.

Is there a minimum order for delivery?

There is no minimum order, however, delivery fees will apply if your order is less than 120 aed.

When will I receive my order?

Orders usually take one to two business day.

What is your return policy?

Online Payment

Refunds will be processed within 48 hours and credited to the customer account within 3-5 working days, depending on the issuing bank.

Cash on Delivery

Refunds will be credited to the customer’s account as Martoo Points and can be used for the following order.

Martoo Points

Refunds will be credited to the customer’s account as Martoo Points and can be used for the following

Does Martoo offer cash on delivery?

Yes, we do offer cash on delivery.