SHOPPING INFORMATION

  • Martoo.com offers free delivery in Dubai and Sharjah for orders with a minimum value of 70 AED.
  • For all other Emirates; Abu Dhabi, Ajman, UAQ and RAK for orders with a minimum value of 120 AED.
  • 10-15 AED delivery fee will apply if the minimum order value in AED is not met.

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  • Once your order is received, the ordered items get prepared for packaging.
  • The packaged order will be handed to the delivery valet.
  • Delivery will be arranged within 1-2 days from the time of placing the order.
  • Your orders will be saved in your user account including a printable invoice.
  • Furthermore, you will receive an invoice detailing your ordered items upon delivery.

PAYMENT INFORMATION

You can pay for your orders by:

  • Credit card (Visa, Master Card, American Express & Union Pay)
  • Cash on delivery
  • Martoo Wallet Credit (Redeemed from Martoo Points)
We also accept payments through Apple Pay and Samsung Pay.
  • A Wishlist provides Martoo shoppers the option to create a personal list of favorite products to be saved in their registered account.
  • They represent the shopper’s interest in a collection of products kept for future purchase with no immediate decision to order them.
  • A Wishlist can be used as a reference that the shopper can share with friends and family so they would be familiarized with the shopper’s taste for gifting choice purposes.

Please contact Martoo customer service to place your return request:

  • You can return grocery products within 72 hours from delivery date
  • You can return Fresh products within 24 hours from delivery date
  • Simply Keep the items unused, unpacked, unsealed and intact.

Please visit our return & refund policy page for further details.

Yes you can:

  • Please contact Martoo customer service and request the cancellation of your order.
  • Order cancellation requests need to be reported within the first day of placing the order.

MARTOO POINTS INFORMATION

Martoo Points is our own loyalty reward points program.

  • Martoo shoppers will earn Martoo points redeemable as Dirhams in their account wallets.
  • Martoo Points offers shoppers the reward of saving more money on their orders on Martoo.com
  • The more a shopper buys on Martoo.com, the more Points he/she will earn.
  • Martoo Points are redeemable &usable only to buy groceries on Martoo.com online Shopping portal.
  • Create an account on Martoo.com to get 100 Martoo Points as a welcome gift
  • Place orders to earn Martoo Points on every item.
  • Refer your friends to register to get 50 Points on each friend once they place an order.

Martoo Points will be credited to your account wallet within 72 hours from the time of order delivery.

The Martoo Points earned from registering, placing orders or referring friends will be saved on your Martoo user account and this is how you redeem your earned points:

  • Press on the “Redeem” button to go to the redeem page.
  • Define the number of Martoo Points that you want to convert to Dirhams.
  • Press on the “Convert” button for the Martoo Points to become Dirhams.
  • The converted Dirhams will be credited to your account’s Wallet.

If you have requested a refund on a returned order, and you have used Dirhams from your Wallet which were previously converted from your Martoo Points balance to pay, it will be simply refunded back as Dirhams back to your Wallet within 72 hours of the order/item return.

Note: The same refund process which applies to COD payments refund.